Frequently Asked Questions

GENERAL

What is RosGleam™?
RosGleam™ is Alvanex™’s premium skincare line, focused on brightening and smoothing the skin with science-backed ingredients.

Key ingredients in the RosGleam™ Vitamin C Serum (60 ml)?
Vitamin C, Vitamin E, Hyaluronic Acid, and Ferulic Acid — a proven combination for radiance, smooth texture, and antioxidant protection.

How do I use the Vitamin C Serum?
• Apply 4–6 drops to clean, dry skin (face and neck), once daily in the morning.
• Follow with moisturizer and SPF 30+.
• For sensitive skin, start every other day and build up.

Which skin types can use it?
Suitable for all skin types. If you’re very sensitive, patch test first on the inner arm for 24 hours.

Can I use it with retinol?
Yes, but alternate nights if you experience sensitivity. Always wear sunscreen during the day.

Is it cruelty-free and paraben-free?
Yes — RosGleam™ products are cruelty-free and paraben-free.

When will I see results?
Most customers notice improved glow and smoother texture in 2–4 weeks with daily use.

ORDERS & SHIPPING

Where do you ship?
We currently ship within the United States.

How long does shipping take?
Standard shipping typically arrives in 3–5 business days once shipped. See full details here: /pages/shipping

How do I track my order?
You’ll receive a tracking number by email when your order ships. It may take up to 24 hours to update.

Can I change or cancel my order?
Email info@alvanex.com within 1 hour of placing the order. After that, we can’t guarantee changes.

RETURNS

What is your return policy?
Please review our Returns & Refunds policy for eligibility, timelines, and steps:
/policies/refund-policy

CONTACT

How do I contact support?
Email us at info@alvanex.com — we typically reply within 1–2 business days.